BVA

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Telephone interviewing

For quality studies

An integrated network of interviewers

In terms of technical and human resources, BVA spares no effort to deliver telephone fieldwork of optimal quality.
It strives to make available to you experienced, specialized interviewers who can question any target profile, day or night.

 

A NETWORK OF 400 INTERVIEWERS

• 400 available, qualified interviewers
• 25 experienced supervisors manage telephone interviewing operations; they are accountable for compliance with interview procedures and quotas and can listen in on the interviewers
• Tools to track quotas in real time 
• A dedicated team for hiring, training and coaching
• 8% of calls are monitored

INFORMATION GATHERING RESOURCES

• 200 workstations equipped with the CATI system installed in Toulouse (31) and Montreuil (93)
• The primary telephone platform in Toulouse, was outfitted in 2008 with flat-screen computers, ASKIA interviewing software and a toll-free number to monitor calls remotely
• Predictive dialing system calls numbers automatically to optimize the pace of calling
• Automatic generation of mobile telephone numbers or operators of unbundled numbers